Hajibet Privacy Policy — How Your Data Is Kept Secure

Hajibet (hajibet.click) is fully committed to your privacy. This Privacy Policy explains what information is collected when you use the Hajibet platform, why it is collected, how it is used and stored, and what rights you have over your data.

This policy applies to Hajibet's website, mobile app, and all associated services. By using Hajibet, you are considered to have accepted this Privacy Policy.

Contact us for any questions or concerns: support@hajibet.click

Hajibet collects information in three main ways — what you provide directly, data collected automatically while you use the platform, and information received from third parties.

Hajibet collects data only for necessary purposes. There is a clear reason behind every piece of information we gather.

• Contractual Compliance: Your data is essential for managing your account, processing bets, and issuing payouts.
• Legal Obligations: Certain data must be retained to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Legitimate Interests: Usage data is analysed to prevent fraud, ensure platform security, and improve service quality.
• Consent: Your consent is obtained for marketing communications and cookie use — and can be withdrawn at any time.

Hajibet uses the data collected for the following purposes. Each one is aimed at improving your experience on the platform.

• Account Management: Creating and maintaining your account, verifying logins, and updating your profile.
• Transaction Processing: Facilitating deposits, settling bets, and processing withdrawal of winnings.
• Security & Fraud Prevention: Detecting multiple accounts, bonus abuse, and suspicious activity.
• Service Improvement: Analyzing user behavior to improve platform features and interface.
• Customer Support: Responding to support requests and resolving issues.
• Promotional Communications: Keeping you informed about new offers, bonuses, or updates — only if you have given your consent.
• Legal Compliance: Meeting regulatory requirements and complying with legal obligations.
• Responsible Gaming Monitoring: Identifying potentially problematic gaming patterns to provide timely support.

Hajibet does not sell your personal data. However, certain operational needs may require sharing specific information with third parties in defined circumstances.

• Payment Provider: Transaction data is shared with payment gateways such as bKash and Nagad — solely for processing purposes.
• Technology Partners: Limited data may be shared with hosting, security, and analytics providers — strictly under confidentiality agreements.
• Regulatory Authorities: Data may be disclosed in accordance with legal obligations or a court order.
• Fraud Prevention: Anonymized data may be shared with fraud detection agencies.

When sharing data with third parties, Hajibet ensures that they also comply with appropriate data protection standards. A Data Processing Agreement (DPA) is in place with each partner.

Hajibet uses cookies and similar tracking technologies to ensure platform functionality and enhance the user experience.

• Essential Cookies: These cookies are essential for keeping your login session active, security verification, and saving your bet slip. They cannot be disabled.
• Performance Cookies: Used to monitor page load times, track errors, and identify technical issues on the platform.
• Functional Cookies: Used to remember your preferred language, theme, and betting settings.
• Analytics Cookies: To understand which features are used most and how users navigate the platform — fully anonymized data.

On the mobile app, device storage and app-specific identifiers are used in place of cookies — serving the same purpose.

Every registered user on Hajibet has certain important rights regarding their personal data. To exercise any of these rights, please contact support.

Hajibet applies industry-standard technical and organisational measures to protect your data. Security isn't a marketing tagline — it's part of how we operate every day.

• 256-bit SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Two-Factor Authentication (2FA): An additional layer of verification for logins and important transactions.
• Secure Data Centers: Data is stored on server farms that meet international security standards.
• Regular Security Audits: An independent team of external experts conducts regular penetration testing.
• Access Controls: Only authorized staff can access your data, strictly on a need-to-know basis.
• Data Minimization: Only the data that is strictly necessary is collected and stored.

Data Retention Period: Data is retained for as long as your account remains active. Following account closure, certain information may be kept for up to 5 years to meet legal obligations, after which it is securely deleted.

A common question when signing up on any online platform is — where does my information go? At Hajibet, answering that question transparently matters to us. Your mobile number, name, financial details — none of it goes anywhere it doesn't need to.

The information collected at registration is primarily used to manage your account. Your mobile number is needed to verify logins and send important updates. Date of birth is required for age verification — registration is legally restricted to users aged 18 and above. NID details are only required for the KYC process, which is completed once when withdrawing larger amounts.

Hajibet takes extra care when it comes to payment information. bKash or Nagad numbers are processed exclusively through their respective payment gateways — your full payment details are not stored on Hajibet's servers. Transaction records are kept, but these contain only a reference ID and amount, not the full account number.

Usage data and bet history are collected for two main reasons. First, it is essential for platform security — unusual betting patterns can indicate potential fraud. Second, from a responsible gambling perspective, analyzing usage patterns helps identify whether someone may be developing problematic gambling behavior. This is not about punishment — it is about providing help.

A common question is whether Hajibet uses your data to serve you ads. The answer is no. Hajibet does not share your usage data with advertisers. Promotional emails or SMS messages are strictly about Hajibet's own offers — and only sent if you have given your consent. You can opt out at any time by contacting support.

Device information — such as IP address and device ID — is collected primarily for security purposes. If your account is suddenly accessed from an unfamiliar country or device, that activity may be flagged as suspicious. This data helps us prevent unauthorised access of that kind — it's there to protect your account.

It's worth explaining the topic of third-party data sharing in a bit more detail. Hajibet uses certain technology service providers — such as cloud hosting and analytics software. These providers may have technical access to your data, but they operate strictly under Hajibet's instructions and are not permitted to use it for their own purposes. This is enforced through data processing agreements.

Some data is retained even after an account is closed — this is not Hajibet's preference, but a legal requirement. Under anti-money laundering laws, financial transaction records must be kept for a specified period. Once that period has passed, the data is securely deleted.

Overall, Hajibet's privacy policy is built on a foundation of trust. Ask a question and you will get an honest answer. Request that your data be deleted and you will receive assistance. Your data belongs to you — Hajibet uses it only for what is necessary.